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—quick start—

we understand

Whether you are just starting this process or you have already talked to us and need a reminder of what we discussed, this page may help. We understand that everyone is in different stages of grieving and for some it may just be too painful to even talk about it or for others it may be difficult to comprehend or even be actively present when we did talk. Whatever brings you here, we wanted you to know that we understand and have personally been where you are right now. We wanted to give you a safe place that you can start or complete the process in a manner that is more comfortable to you.

quick start

Overview

Let's get started…

1. Secure Your Paperwork

THIS IS KEY AND NEEDS TO HAPPEN AS QUICKLY AS POSSIBLE for every medical/service provider your pet saw before and after the event(s). Do not accept excuses or delays in getting your paperwork which are common practices if someone is trying to hide something. 

By law, you are entitled to receive your companion animal’s medical records within a reasonable period of time — typically three business days. Beware of excuses as to why you can’t have them or that there will be a delay. For example, “the doctor is out of town,” “the records need to be reviewed before we give them to you,” “we don’t keep those kinds of records” and many others. Typically, professionally operated offices will not hesitate to provide you with a copy of the records. They have nothing to hide.

When you meet resistance, consider that to be a red flag (in most cases) that there is more going on than what meets the eye. Unfortunately, when a practice realizes they may be under investigation for negligence or malpractice, they may hesitate to provide records and may actually falsify records in an attempt to cover up their malpractice. Sadly, we see this too often.

If you do not already have your records, and if possible, we suggest you visit the location where the records are kept. We understand that may be difficult in light of what just happened. Perhaps a relative or friend could obtain the records for you. In any case, be very even-tempered and unemotional, to the extent you are able, when requesting and obtaining those records. You are legally entitled to them, and don’t allow yourself to be told otherwise.

Once you have the records in hand, find a quiet area (i.e. in your car) to review the records. To the best of your ability, make sure the records are complete and accurate before you leave the premises, and that they reflect information supporting your claim of negligence or malpractice. For example, if the vet told you verbally that a surgical knot came loose and caused internal bleeding but that information is not reflected in the medical records, you should advise the staff that the records are incomplete. Taking care of these issues before you leave the vet’s office will make your records review with our veterinarian move along faster and provide an accurate opinion letter to use for the legal action part of the process.

If you obtain records by email or other method (not in person), please follow the same process. Review records and contact the veterinarian’s office if you find missing information. Ask them to send your revised records so that you can continue with the rest of the process.

PAPERWORK TO OBTAIN:

  • SOAPS (medical notes)
  • Client communications
  • Surgery reports
  • Anesthesia logs
  • Dental Logs
  • Dental X-rays
  • All blood work results (results before the incident are also helpful to determine pre-incident baseline)
  • Medications prescribed
  • Hospital treatment sheets
  • X-rays of chest and or abdomen
  • Any advanced imaging such as CT/MRI
  • Board-certified specialist (Radiologist) reports
  • Referral information – Did the pet go to a specialty hospital? If so, obtain all those records too.
  • Any audio/video recordings or voicemail that you may have.
  • Any additional documents or information such as signed permission forms, informed consent forms, discharge instructions, and client handouts.

2. complete our Easy form

If you have not already completed our victim form, please do so here with this easy form to get you started. One of the questions is why you suspect negligence or malpractice. We realize that there may be many reasons you believe that negligence occurred. At this point in the form, all we need are the one or two events that stand out the most in your mind. You will be asked for a more detailed description later in Step 3.

Note: No need to complete this again if you have already submitted a form with us. This is only for people who have NOT yet completed a victim form.

3. upload files

Now let’s work on gathering all the records needed to submit for consideration. By this stage, you should already have every medical record you can get from Step 1 but you aren’t quite done yet.

CLIENT TESTIMONIAL STATEMENTS
Animal rights attorneys have advised that client testimonial statements can be used when making determinations in case reviews, which in turn can be introduced into the legal system. These are particularly helpful in cases where veterinarians hide documentation, falsify documentation, fail to do documentation, or withhold records from you. 

You provided a brief overview in the victim form completed in Step 2. Now let’s do a more comprehensive accounting of exactly what happened from your point of view. This will be included in all the paperwork when your case is sent for review and will be taken into consideration when making a determination of negligence or malpractice. Our professional reviewers can only make informed decisions based on the information provided from medical records and testimonial statements submitted by pet owners. Your case is stronger with as much factual information provided as possible. We strongly recommend taking the time to document a timeline of what happened; include dates, times, and people present whenever possible; include pets behavior/symptoms before and after; inconsistencies in what medical/grooming team report verses what you experienced; and any personal conversations you had with all parties involved that may be helpful. Document as much as you can in your personal testimony, even if you are unsure as to how pertinent it is.

Note: Feel free to provide a written document or video your testimonial statement, whichever is easiest for you.

RECORDS SUBMISSION
Once you have your personal testimony written and you gathered all your records, it’s time to submit it along with all of your medical documentation to us via online upload.

Here’s a list of items to include:

  • All paperwork identified in Step 1
  • Client Testimony Statement
  • Images before and after, if available
  • Video before and after, if available
  • Any audio files, including voicemail, if applicable

You can upload all your documentation here. Feel free to attach everything in one submission that helps to ensure our vet consultants get everything. You can easily drag and drop desired files or to select multiple files at the same time, select your first one then press shift, clicking on the last one needed (it will select everything in your list from beginning to end and everything in between). If you need to manually select which files are uploaded, you can make your selections by choosing your first file then press Control (on a PC) or Command (on a Mac) to select additional files desired. Once all files are chosen, then press SUBMIT. NOTE: It is best practice to upload everything at the same time if at all possible, so take the time to gather it all before you start uploading.

If you require a different file type or larger file size, please LET US KNOW.

IT IS IMPORTANT TO PROVIDE ALL OF YOUR DOCUMENTATION EARLY IN THE PROCESS; OTHERWISE YOU MAY INCUR AN ADDITIONAL RECORDS REVISION FEE STARTING AT $100, IF YOUR REVIEW HAS TO BE REDONE FOR FAILURE TO DO SO. Also all of our reviews are priced for records and images up to 100 pages. If your particular case has excessive amounts of records over 100, then you need to purchase our Extra Records, add-on product as well to compensate our veterinarians for the additional time needed to thoroughly review your case. Failure to do so could delay your review and incur an additional cost.

Upload all files here. Files up to 200mb each are accepted in the following file types pdf, jpg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip. You can upload more than 1 file in one Choose File button or we have provided multiple buttons if you do not know how to select multiple files at once. Each button can accept 40 files.

Drop files here or
Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
    Drop files here or
    Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
      Drop files here or
      Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
        Drop files here or
        Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
          Drop files here or
          Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
            Drop files here or
            Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.
              Drop files here or
              Accepted file types: pdf, jpg, jpeg, tif, eps, png, doc, docx, txt, rtf, pages, mp4, mov, wav, heic, sit, sitx, zip, Max. file size: 200 MB, Max. files: 40.

                4. get your free intake recommendation

                Unsure about whether you need a case review or not? We can help. We are now offering a complimentary review of your records by one of our doctors to determine if they find malpractice or negligence. They will issue a recommendation based on what they find. If you have submitted your victim form and all your records (Steps 2 and 3), then we will automatically send this out for you. An email update will be sent to you to notify you of this intake assignment. The intake recommendation generally takes 5 days or less.

                Note: It’s very important to include all your records that you would like to be evaluated for your case recommendation. Partial records could result in a no case review recommendation due to no malpractice or negligence being found.

                5. get your case review

                DID YOU GET A RECOMMENDATION FROM US TO PURSUE A CASE REVIEW? We try hard to make sure obtaining a case review is right for you before you purchase one. We are currently finding no fault in 20% of our recommendations. If you have not gotten your recommendation from us yet, then please hold on ordering a review so that you can make a fully informed decision.

                WHAT IS A CASE REVIEW AND WHY DO YOU NEED ONE? Attorneys require an Opinion Letter (also known as a Certificate of Merit in some states) before starting any case. We have independent veterinarians who review your case and all your documents, including the medical records you gathered from all the veterinary facilities that provided services and your Client Testimonial Statement (see Step 3). Medical records and your testimony are critical to ensuring an accurate opinion letter. This determines whether there was a breach(es) in the standard of care. In order to further ensure accuracy if no malpractice is found, we will have a 2nd independent veterinarian review your opinion letter and records. This is a NOT a full 2nd opinion letter but a 2nd viewpoint to help clarify. This is at no additional cost to you. We want to cover all bases and make sure nothing is missed. Our reviews are drastically less than the $450 hourly rate plus $3,000 retainer others may ask to proceed with a case. We are able to offer this discount through our partnership with our 501(c)3 nonprofit partner, Joey’s Legacy. Our veterinarians are highly experienced and have proficiency in many areas of veterinary medicine, including surgical, imaging, exotic animals, cancer, and equines. 

                A MESSAGE FROM ONE OF OUR DOCTORS:
                IN THE PRACTICE OF VETERINARY MEDICINE, SOMETIMES THINGS GO WRONG, and a dispute arises between doctor and client. Sometimes it is a breakdown in communication between veterinarian and client where treatment plans are not clear or expectations for outcome are not managed. Sometimes a pet dies. Whether that is from all attempts being destined to fail or inadequate care or negligence, a grieving owner may be questioning the reasons, frustrated because they were not heard. VMC is here for you. Our reviewers can help sort this out and help you by either finding comfort that your pet’s caregivers did all that they could to try and produce a good outcome or sometimes to give you some validation in your concerns of substandard care and provide you with a professional opinion to aid you in pursuing compensation for your loss.

                If you would like to see a few of our actual redacted case reviews, you can find them HERE.

                When you are ready, order your review. We provide a safe and secure checkout process that includes several payment options including some payment plans offered by PayPal. For your convenience, you can add our standard case review to your shopping cart directly from this page. In order to see our full range of products — including bundled savings — SHOP HERE instead. We also offer some add-on products which may be needed for your case. If you are interested in VMC’s  – no interest payment plans, CLICK HERE to find out more. 

                VMC Standard Case Review, single

                $995.00

                Need a case review? Look no further than VMC’s Standard Case Review. With VMC, you can confidently hand over your companion animal’s case to one of our highly trained, independent vets who specialize in a range of areas from equines to cancer and everything in between. This base plan cost is for one review and a resulting opinion letter with several doctors included in this price; however there may be an additional fee based on which doctor you choose. With our non-profit partner, Joey’s Legacy, we are able to offer a full review of your case starting at what the hourly rate from our competitors generally is in the open market; drastically less than the $3,000 retainer others may ask to proceed with a case. If no malpractice or negligence are found, a second vet will review your case at no extra cost to you. This 2nd veterinarian looks over the opinion letter and records to draw their own conclusions to make sure nothing is missed. This is a NOT a full 2nd opinion letter but a FREE 2nd viewpoint.

                Please read all the disclaimers included in our full product description below before placing your order. Doing so will help you make an informed decision when making a purchase.

                SKU: 001 Category:

                Description

                Need a case review? Look no further than VMC’s Standard Case Review. With VMC, you can confidently hand over your companion animal’s case to one of our highly trained, independent vets who specialize in a range of areas from equines to cancer and everything in between. This base plan cost is for one review and a resulting opinion letter with several doctors included in this price; however there may be an additional fee based on which doctor you choose. With our non-profit partner, Joey’s Legacy, we are able to offer a full review of your case starting at what the hourly rate from our competitors generally is in the open market; drastically less than the $3,000 retainer others may ask to proceed with a case. We pride ourselves on offering an in-depth, thorough analysis to our clients, and we stand by our reputation. Rest assured that your documents, including medical records and testimony, will be thoroughly examined for any potential issues. If no malpractice or negligence are found, a second vet will review your case at no extra cost to you. This 2nd veterinarian looks over the opinion letter and records to draw their own conclusions to make sure nothing is missed. This is a NOT a full 2nd opinion letter but a FREE 2nd viewpoint. If a breach(es) in the standard of care is found in your initial case review, then your opinion letter becomes your “Certificate of Merit” should you choose to take further action.

                Each VMC STANDARD CASE REVIEW includes:
                1. Initial consultation with client;
                2. Thorough review of records by your chosen member of our veterinary team;
                3. Opinion letter (also known as Certificate of Merit, if negligence or malpractice is found) from our team;
                4. Consultation with VMC representatives regarding legal options after the opinion letter is obtained; and
                5. Unlimited email and telephone support from 9am to 7pm, Eastern time zone, 7 days a week.

                Disclaimer: VMC does its best to assist you from the beginning of your case until the end. However, we cannot guarantee certain results or success, as there are a number of unknown variables that can come into play that are out of our control. Nor do we ever ask our independent vets to provide a particular finding. We strive for completely unbiased reviews. Taking on a case does not in any way offer any guarantees of success.

                By ordering this review, you will be given the opportunity to choose the vet that you would like to review your case. We are happy to offer advice or answer questions about a particular doctor but we do not assume the responsibility that the doctor chosen will fit every requirement that you may need in the future. We DO NOT OFFER REFUNDS based on unknown variables outside of our control, so please choose the veterinarian you would like to review your case based on your specific needs.

                If you are planning to use your letter in a legal setting, please keep in mind that several external factors affect our ability to determine the precise doctor you would need in each circumstance you may want to use your letter. We have no way of knowing all those factors at any stage of your journey, much less the beginning stage when you are ordering a case review. Depending on your situation, location, and judge, you may or may not need testimony from a medical professional. Though most people can use their letters without any testimony, there are cases where it’s necessary. Thankfully, virtual testimony has become an increasingly popular option. Nevertheless, we cannot guarantee that every judge or court location or situation will accept virtual testimony. Ultimately, the decision is yours to determine the risk level you’re willing to take and how you want to use your letter. Please keep in mind that defense attorneys will often attempt to discredit experts, no matter how qualified they are. If you choose to use one of our US vets or international doctors, keep in mind that there is a possibility you may need in-person testimony and make the best informed decision for you. If the vet you choose ends up not fitting your needs, we are happy to provide you with another letter from a different doctor at a reduced rate but again can not guarantee your success. This would be an added expense for you to consider when pursuing any case review.

                Kindly be informed that our organization does not offer any legal services. We are not attorneys. We are not affiliated with any legal practitioners or law firms and we do not receive any form of financial compensation from providing legal referrals. We do not have any authority in determining the outcome of cases or if an attorney will agree to handle your legal matter, should you decide to pursue legal action.

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                Next, we will send you a list of our doctors, currently taking cases for you to choose the best doctor for you, including the doctor who did your initial intake recommendation, if you would like to continue with her/him.

                Our veterinary consultants will contact you if they have any questions during the review process.

                Note: The time to review your case varies from case to case depending on the number of records you provide and our team’s current caseload. Typical reviews take up to 8 weeks. Cases involving specialists and/or multiple bad actors may take even more time. Once a case review is completed, you will receive an opinion letter from us outlining the specific finding(s) that led to conclusion(s). 

                6. what's next?

                So you have your Certificate of Merit/Opinion Letter, now what? If substandard care is found, then your opinion letter should be presented to the attorney of your choice or we may be able to refer you to an attorney in your area who can discuss legal options. 

                Please remember that we are always here for you. If you have questions, reach out. Unlimited email and telephone support are included with every case review order. We are available 9am to 7pm (Eastern Time), 7 days a week.

                Disclaimer: VMC does its best to assist you from the beginning of your case until the end. However, we cannot guarantee certain results or success, as there are a number of unknown variables that can come into play that are out of our control. Nor do we ever ask our independent vets to provide a particular finding. We strive for completely unbiased reviews. We will advise you during the initial intake stage if we feel we are not able to help. Taking on a case does not in any way offer any guarantees of success. VMC provides case reviews and opinion letters only. Arrangements for any type of deposition or testimony is done directly with your doctor as it is not a service, we currently provide.

                Did you receive an at-fault opinion letter? If you are planning to use your letter in a legal setting, please keep in mind that several external factors affect our ability to determine the precise doctor you would need in each circumstance you may want to use your letter. We have no way of knowing all those factors at any stage of your journey, much less the beginning stage when you are ordering a case review. Depending on your situation, location, and judge, you may or may not need testimony from a medical professional. Though most people can use their letters without any testimony, there are cases where it’s necessary. Thankfully, virtual testimony has become an increasingly popular option. Nevertheless, we cannot guarantee that every judge or court location or situation will accept virtual testimony. Ultimately, the decision is yours to determine the risk level you’re willing to take and how you want to use your letter. Please keep in mind that defense attorneys will often attempt to discredit experts, no matter how qualified they are or where they are located. If you choose to use one of our US vets or international doctors, keep in mind that there is a possibility you may need in-person testimony and make the best informed decision for you. If you do end up needing a different doctor to review your case, we are happy to provide you with another letter from a different doctor at a reduced rate but again can not guarantee your success. This would be an added expense for you to consider when pursuing any case review.

                Please note that if you do require testimony, whether it be virtual or in-person, we highly recommend that you confirm its acceptance in your court system before incurring any expenses. We understand that traveling or paying for virtual testimony can be particularly costly. Is virtual testimony accepted? Has the judge seen your veterinarian’s credentials and approved them for testimony (whether it’s virtual or in person)? To prevent any unforeseen complications, we advise that you seek clarification from your court system before proceeding. We cannot imagine the frustration of flying in your veterinarian for testimony only to have your court system disqualify them because they are not licensed in your state, for example. Therefore we can not stress strongly enough, it is in your best interest to gather information beforehand to prevent any such experiences.